Your protection, our promise
Every booking on Snippetz is backed by our comprehensive guarantee. We hold your payment securely and stand behind every job.
Service quality guarantee
Not satisfied? We'll make it right or refund your money. Every job is backed by our quality commitment.
Secure payments
Your payment is held securely until you approve the completed work. You stay in control.
Vetted professionals
We review every provider before they can join the platform.
Review before auto-approve
You have a review window to inspect completed work before payment is released.
Dispute resolution
If there's an issue, our team mediates between you and the provider to reach a fair resolution.
Refund protection
No-shows get a full refund. Quality issues qualify for partial or full refunds based on the situation.
How Our Guarantee Works
Report the issue
Contact us within 72 hours of service completion with details and photos of the problem.
We investigate
Our team reviews your claim and contacts the provider within 24 hours to understand what happened.
Resolution
We review your claim within 24 hours and arrange a free re-service or a full or partial refund, based on the evidence.
Backed by Stripe
Secure payment processing
Vetted Pros
We review every provider before they join
Secure Escrow Payment
We hold your payment until you approve the job